xbound for E-Mail

 Fast and easy 
 Automatic e-mail processing 

Process incoming e-mails quickly and efficiently

Every day, companies receive a deluge of e-mails that need to be processed and replied to. E-mail communication does not currently make for the majority of incoming post within a company, however its percentage is strongly increasing. 

Incoming e-mails pose time- and effort-consuming manual processing for a company, but customers expect fast processing – particularly when it comes to the electronic communications channel. This leads to dissatisfaction among customers and high costs for the company.

What’s more, customer queries can arrive via several and varied communications channels,however the queries are not stored centrally and validated. This results in more time and effort being spent on multi-processing.

The automised processing of incoming e-mails produces relief and enables better service quality. Our solution offers you the chance to process e-mails automatically, reduce costs and, at the same time, increase customer satisfaction.

xbound for E-Mail

Our xbound for E-Mail solution provides large-scale, automised and qualified processing of incoming e-mails. E-mail communication is automatically picked up via IMAP and converted into a standard data model, including any attachments. Together with an existing data capture system, e-mails and their attachments are then classified. The document type as well as index data are identified and the e-mails are allocated to the appropriate business transaction. The relevant data are extracted and validated, then taken over by the leading systems. Responses to customer queries, for example regarding the processing status, can be generated automatically.

With xbound for E-Mail, e-mails are integrated quickly and easily into existing document processing procedures.

Your advantages:

 Reduced costs 

The integration of e-mails into existing document processing procedures offers enormous savings potential. Costs and time for identifying business transactions, capturing data and allocating information to the respective clerk in the Processing department are eliminated. Follow-up costs for every individual query are minimised thanks to automatic replies. What’s more, because the information is available from a centralised location, multi-processing of customer queries is avoided.

 Increased customer satisfaction 

Fast reply and processing times, as well as an improved ability to provide information thanks to centralised and immediately available information, takes your service quality to a new level – which is sure to be noticed by your customers. Customers’ expectations are met and customer satisfaction is increased thanks to qualified replies regarding position and status of queries.

 Boosting productivity 

Thanks to the automation of e-mails and their integration into standard processing procedures, downstream business processes are initiated more quickly. The Processing and Service departments can dedicate their time to their main tasks. Processing takes place without any delays, as all the necessary information is available immediately and in its entirety.

 Using existing investments 

xbound for E-Mail can be quickly and easily added to existing data capture solutions. This means that existing rules are applied and do not have to be adapted time and time again. As a result, an existing system for paper-based processing can be expanded in no time at all to include the e-mail channel.

 Optimised data quality 

Thanks to the integration of e-mails into standard processing procedures, errors resulting from manual processing or wrongful allocation to the business transaction or clerk in the Processing department are reduced. E-mail content can thus be automatically captured and validated using existing data. Relevant information is available directly and in high quality.

Get the detailed solution description

Want to learn more about xbound for E-Mail? Request a detailed solution description here.








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Do you have any questions on xbound for E-Mail, would like to receive more information, see a demo or discuss a use case?

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Michael Spiess
Director Partners & Alliances

Send an email or
call +49 (0)40 943 68 200

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