foxray Support & Maintenance

Support - You can rely on us

Our dedicated technical support team ensures that our solutions provide uninterrupted operation of your business-critical processes. We offer fast, professional and comprehensive support services – so you can concentrate on your core business and rely on us to make sure it runs smoothly.

Our standard maintenance agreements guarantee the following technical support services:

Telephone support

foxray’s technical support team is specialised in providing a fast, comprehensive and professional solution to your problem. Please call our hotline on +49 (0)40 943 68 421.

E-mail support

For any questions, problems or issues, you may also contact our technical support team via e-mail at support@foxray.com.

Remote support

If you need interactive, remote support (e.g. via Netviewer), call our technical support team on +49 (0)40 943 68 421 to arrange a session.

On-site support

If necessary, we are also happy to fix any problem on-site.

Maintenance - Guaranteed productivity

foxray’s maintenance services make sure that your software is always up to date with the latest patches and releases, allowing for consistently smooth operations. Software upgrades – from our own to those of third-party supplier software and databases – as well as support services can be customised within an individual maintenance agreement to meet your unique business needs.

To guarantee your business-critical processes run smoothly, we additionally offer hardware support and maintenance. Together with our partners (e.g. KODAK and NetApp), we ensure that your scanning equipment and storage is up and running efficiently.